This Is It Ticket Information
"The world lost a kind soul who just happened to be the greatest entertainer the world has ever known," said Randy Phillips, President & CEO, AEG Live. "Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."
Full refund of the ticket and booking charge will be available to fans who purchased tickets through authorized agents for any of the 50 Michael Jackson This Is It concerts which were to take place at The O2 arena in London beginning 13 July, 2009.
Ticket purchasers desiring full refund of the ticket and service charge need to visit the authorized ticket seller from which the tickets were purchased. The refunds will be processed directly by each of the authorized ticket agencies in accordance with their individual standard terms and conditions.
To obtain a refund, visit the ticket agency for your order and follow the posted instructions:
Ability to receive actual tickets expired at 23:59 GMT, August 14, 2009.
VIP Package buyers also have the option for a full refund of the package price and service charge or to receive a refund on all but the face value of the ticket plus ticket service charge if you choose to have your concert ticket instead of refund. Contact the agency above or choose your ticket agency from the list below and follow the instructions.
ADDITIONAL TICKET AGENCIES
Ticket buyers from these additional authorized agents will need to phone for refund or ticket fulfillment information. Internationally people will dial +44 then the number without the first 0 shown.
- Event Travel - 08700771000
- AOK Events - 02082228420
- Keith Prowse - 08451254883
- Cavendish Hospitality - 02085673530
- Imperial Corporate Events - 01162695979
- Vivid Event Group - 08700113736
- Thomson Experience - 44 207 462 1563
- Gigantic - 01159597908
- Seatem - +44 (0)8708401111
- Stargreen - 44 (0)2077348932
Frequently Asked Questions
Q: I don't see my ticket agency where I booked my order listed above. What do I do?
A: If you do not see your ticket seller listed above, they are not an authorized Michael Jackson This Is It ticketing agency. Please contact the agency or website listed on your order confirmation directly for further instructions.
Q: I purchased my tickets at a Ticketmaster Ticket Centre. How do I obtain a refund?
A: If your booking was made in person at a Ticketmaster Ticket Centre, please return to the original location where you purchased your tickets and ensure you take the confirmation or till receipt with you.
Q: I purchased my tickets at The O2 arena box office. How do I obtain a refund?
A: If your ticket booking was made in person at The O2 arena box office, you will be contacted in writing to advise of refund procedure. If you would like to contact the box office you can email at firstname.lastname@example.org or by post at: Arena Box Office, The O2, East Parkside, London, SE10 0JF. Please note, credit card refunds will be issued to the card used to purchase tickets. No cash refunds. Therefore, cheque payable to person who made booking and sent to the address given at the time of purchase.
Q: I want to receive my ticket. Do I get to choose which of the lenticular designs I want to have on my tickets?
A: You will receive a ticket for the same seat originally purchased and the pre-selected ticket design. The ability to choose the design of your choice is not available.
Q: I purchased multiple tickets as my original order but only want one ticket and to receive a refund for the remainder. How do I do this?
A: The ability to refund a partial order is up to the individual ticketing agency. Please refer to the special refund website links above established by each of the authorized ticketing agencies for information.
Q: How can I speak to someone at Ticketmaster regarding my order?
A: Please call Ticketmaster's Customer Support Team on UK 08444 999 999. The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0)161 385 2111.
Q: When will I receive my tickets?
A: Tickets will be distributed within 30 days.
Q: My travel plans have been disrupted. Will I be compensated for loss transportation bookings and hotel?
A: Unfortunately AEG Live is not responsible for transportation or lodging reimbursement.
Q: Can the tickets be sent to a different address?
A: For security reasons, the ticketing agencies will only dispatch tickets to the billing address of the card used to pay for the tickets. This procedure is in place as credit/debit card fraud is on the increase with telephone and internet bookings and is there to protect the card holder. All policies relating to the collection of tickets is agreed between the ticketing agent and the venue/promoter to reduce incidence of credit/debit card fraud.
Q: How can I check the confirmation of my Ticketmaster booking?
A: You can check the details of your booking by:
- Viewing "My Account" online* at https://www.ticketmaster.co.uk/member?
- By calling the Ticketmaster 24-hr order confirmation telephone line on UK - 0870 242 4442 or International - +44 (0)161 385 2111.
(*Please note this facility is only available for online bookings).
You will need your booking reference number or the credit card number used at the time of purchase.
Did we answer your refund or ticket fulfillment question here? If not, please direct your inquiry to the Ticketmaster 24-hr hotline UK 0844 277 9982 International +44 (0)161 385 2111 or email MichaelJackson@ticketmaster.co.uk. All other inquiries to CustomerService@MichaelJacksonLive.com.
FULL LIST OF DATES:
- 13TH JULY 2009*
- 16th JULY 2009
- 18TH JULY 2009
- 22ND JULY 2009
- 24TH JULY 2009
- 26TH JULY 2009
- 28TH JULY 2009
- 30TH JULY 2009
- 1ST AUGUST 2009
- 3RD AUGUST 2009
- 10TH AUGUST 2009
- 12TH AUGUST 2009
- 17TH AUGUST 2009
- 19TH AUGUST 2009
- 24TH AUGUST 2009
- 26TH AUGUST 2009
- 28TH AUGUST 2009
- 30TH AUGUST 2009
- 1ST SEPTEMBER 2009
- 3RD SEPTEMBER 2009
- 6TH SEPTEMBER 2009
- 8TH SEPTEMBER 2009
- 10TH SEPTEMBER 2009
- 21ST SEPTEMBER 2009
- 23RD SEPTEMBER 2009
- 27TH SEPTEMBER 2009
- 29TH SEPTEMBER 2009
- 7TH JANUARY 2010
- 9TH JANUARY 2010
- 12TH JANUARY 2010
- 14TH JANUARY 2010
- 16TH JANUARY 2010
- 18TH JANUARY 2010
- 23RD JANUARY 2010
- 25TH JANUARY 2010
- 27TH JANUARY 2010
- 29TH JANUARY 2010
- 1ST FEBRUARY 2010
- 3RD FEBRUARY 2010
- 8TH FEBRUARY 2010
- 10TH FEBRUARY 2010
- 12TH FEBRUARY 2010
- 16TH FEBRUARY 2010
- 18TH FEBRUARY 2010
- 20TH FEBRUARY 2010
- 22ND FEBRUARY 2010
- 24TH FEBRUARY 2010
- 1ST MARCH 2010*
- 3RD MARCH 2010*
- 6TH MARCH 2010*